Meet your obligations with heat network regulations

Posted by Ian Allan

Friday 18th September, 2020

On Demand Webinar | Setting the tariff to balance economics and affordability

Posted by Helen Maycock

Session 9: Setting the tariff to balance economics and affordability

With plans to increase the number of heat networks in the UK, it is important these are carefully considered and have the resident firmly in mind from the outset. Setting the right heat tariff is paramount. So, it’s worth exploring the options available before deciding on the best one for you and your customers. This webinar will consider fair approaches to tariff setting, influences from Europe, communication with residents and how often it should be reviewed.



  • What is a heat network tariff?
  • Which costs do you recover?
  • The process of creating a tariff
  • What is an electronic HIU?


Ian Allan – Head of Market Strategy 

Ian Allan is a specialist in district and community heating, whose career in the industry spans more than 25 years. Ian is a leading authority on smart metering, data management and billing systems, including new generation prepayment technologies. Ian WAS on the ADE panel for the Heat Networks Market Framework and was on the committee for the soon-to-be-released update to CIBSE CP1.

James Grundy - Head of Customer Services

James Grundy is a Senior Customer Service, Transformation and Performance Executive Leader with over 20 years’ experience of setting up, consolidating, turning around and improving small to large customer service functions. James is responsible for the seamless delivery of Customer Service, Billing and Debt Recovery services across Switch2’s range of services, specifically focussing on the transition to digital channels.


The webinar is now available on demand at the link below.

*For those working in local authorities, housing associations, private developers, contractors and consultants - with responsibility for developing and managing heat networks

Video CTA Switch2 webinar Sep 1-1


In April 2020, Switch2 launched its Heat Networks webinar programme.

Register for upcoming sessions here

View all webinars on demand here

Helen Maycock

Marketing Co-ordinator

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