Consumer Watch: educating residents
Resident Education: A role for end users in community heating schemes
Resident Education: A role for end users in community heating schemes
Customers in community heating schemes have a number of touch points with their providers: from maintenance and repairs to billing and marketing.
Grants and initiatives to promote smart meters for more accurate billing
Until now, the conversation around community heating has focused on engineering and other technical issues. But, increasingly, policymakers are stepping in with rules (and incentives) to drive value for money and the needs of the end user. In this slideshare presentation we explore the issues.
A proactive and flexible communications system is the best way to engage heat customers, ensuring trouble-free metering, billing and payment.
How heat suppliers can turn complaints and arrears into a positive outcome
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