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What is an open access heat network?

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  • Customer Engagement Posted on 6 June 2019

    Heat network stakeholders: The importance of the bill payer

    Until now, the conversation around community heating has focused on engineering and other technical issues. But, increasingly, policymakers are stepping in with rules (and incentives) to drive value for money and the needs of the end user. In this slideshare presentation we explore the issues.

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  • Heat Trust Posted on 15 April 2019

    BEIS Open letter to heat network operators

    A brief guide to the Department for Business Energy Industrial Strategy (BEIS) open letter to heat network operators. 

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  • Heat Trust Posted on 20 February 2019

    The importance of Heat Trust to heat networks

    Heat Trust has made headlines this week announcing that the free independent customer services standards is now open to heat network suppliers, that do not have heat energy supply agreements with customers. Meaning that thousands more people who receive heat through a heat network will now have access to the independent customer protection scheme. But what is the importance of this and how will it help the industry?

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  • heat networks Posted on 26 October 2018

    Getting customer services right on heat networks

    Providing a service that is both helpful and transparent is key to keeping the resident happy on community heating schemes. Fiona McDonald, head of customer services at Switch2 and crowned Champion of the year at the Decentralised Energy Awards; tells us what should be considered to get customer services right.

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  • heat networks Posted on 23 August 2018

    Engaging with residents: Importance of doing it early

    A community heating scheme can bring enormous benefits to residents and the environment, but for the best results heat consumers need to be well informed, and shown how to get the best out of the system.

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  • Customer Engagement Posted on 8 December 2017

    Getting customer service right: Understanding what residents want from community heating

    This year's ADE Heat Conference saw Kirsty Lambert present how to get customer services right on community heating schemes. Heat networks can bring a variety of benefits to residents but only when they are fully informed about the system; how to use it, and get the most out of it. Watch our SlideShare for our key advice. 

     

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