Customers on community heating schemes have a number of touch points with their providers: from maintenance and repairs to billing and marketing.
In this blog we look at how providers can bring teams together to improve the customer experience.
Find out how heat networks can save money, cut pollution and ease fuel poverty.
It’s important to point out, that even the decentralised energy sector sometimes struggle to understand the differences between what is community heating and district heating. Therefore we thought it would be useful to demonstrate the differences and to clear up some of the common preconceptions.
No-one should be forced to choose between having food to eat and being warm and comfortable in their own home. Sadly, and all too often, this is the choice that some of the poorest and most vulnerable people face… so how can we alleviate the some of the burden of financial pressures for residents so they can heat and eat?
Future maintenance should be a key consideration in the early planning stages because; the pipes may be gleaming now but, when it is up and running, your heat network will be under stress.
Earlier this month, nine local authorities across England and Wales received a total of £24 million capital funding to support the first pilot phase of building of heat network projects. With more funding set to be made available; are you eligible for funding? Our blog looks at what you need to know about the HNDU funding, and how it can help future heat network projects.
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