Five posts that will help you to improve your residents’ experiences

Posted by Kirsty Lambert

Knowledge base


Latest posts

  • heat networks Posted on 14 July 2017

    Differences in regulation for community and district heating

    The Heat Network (Metering and Billing) Regulations 2014 are now three years old and are playing an important role to help regulate the heating and cooling sector. However that doesn’t mean that heat suppliers and stakeholders understand them fully and the repercussions for not abiding by them. This blog investigates what you should know, and how the regulation differs between district heating and community heating schemes.

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  • heat networks Posted on 1 June 2017

    Joined up thinking: Heat networks

    Customers on community heating schemes have a number of touch points with their providers: from maintenance and repairs to billing and marketing.

    In this blog we look at how providers can bring teams together to improve the customer experience.


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  • heat networks Posted on 11 May 2017

    Benefits to heat networks

    Find out how heat networks can save money, cut pollution and ease fuel poverty.

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  • heat networks Posted on 20 April 2017

    What you need to know about HNDU funding

    Earlier this month, nine local authorities across England and Wales received a total of £24 million capital funding to support the first pilot phase of building of heat network projects. With more funding set to be made available; are you eligible for funding? Our blog looks at what you need to know about the HNDU funding, and how it can help future heat network projects.

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  • heat networks Posted on 13 April 2017

    The Heat Network Regulations Update - April 2017

    At our latest seminar, Simon Trevenna from the Department of Business Energy Industrial Strategy (BEIS) discussed the latest updates to the Heat Network (Metering and Billing) Regulations. This blog looks at the key information and changes to deadlines that you need to know, in order to stay compliant.

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  • Carbon Posted on 10 March 2017

    What you need to know: Planning your heating systems

    For affordable housing providers across the country, maintaining heating and hot water supplies to residents is one of the biggest challenges; especially when it comes to frequently involving the care of vulnerable user groups, and routinely gaining access to occupied properties.

    Read more

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