Featured post:
What is an open access heat network?

Posted by Ian Allan

Knowledge base

Categories

Latest posts

  • Customer Engagement Posted on 26 October 2018

    Getting customer services right on heat networks

    Providing a service that is both helpful and transparent is key to keeping the resident happy on community heating schemes. Fiona McDonald, head of customer services at Switch2 and crowned Champion of the year at the Decentralised Energy Awards; tells us what should be considered to get customer services right.

    Read more
  • Customer Engagement Posted on 23 August 2018

    Engaging with residents: Importance of doing it early

    A community heating scheme can bring enormous benefits to residents and the environment, but for the best results heat consumers need to be well informed, and shown how to get the best out of the system.

    Read more
  • Customer Engagement Posted on 8 December 2017

    Getting customer service right: Understanding what residents want from community heating

    This year's ADE Heat Conference saw Kirsty Lambert present how to get customer services right on community heating schemes. Heat networks can bring a variety of benefits to residents but only when they are fully informed about the system; how to use it, and get the most out of it. Watch our SlideShare for our key advice. 

     

    Read more
  • Customer Engagement Posted on 5 September 2017

    Successful and helpful resident engagement on heat networks

    A community heating scheme can bring enormous benefits to residents and the environment, but for the best results heat consumers need to be well informed, and shown how to get the best out of the system.Our blog looks at key topics to successful resident engagement.

     

    Read more

Chat to one
of our advisors

You can call us

Customer Service 0333 321 2010

Sales 0330 053 5599

Getting in touch is easy.

  • * Required

Have you found what you are looking for today?

Why not fill in our form and we will be in touch with you shortly.

Add a comment