Customer service best practice teaches us that the ‘the customer always comes first’, so why should customers on heat networks be treated any differently? We consider how customer services should be at the heart of a heat network and how heat providers can deliver best-in-class customer services that will improve the scheme but also give back added value to the customer and you.
It's encouraging to see UK policymakers getting to grips with tackling heat loss, which is one of the biggest sources of energy waste in our towns and cities.
The Clean Growth Strategy announced last week set out 50 policies and proposals that aim to achieve decarbonisation across several sectors by 2030. With heat networks playing a common theme throughout, we look at what’s in store for our industry.
At Tuesday’s (4th October) conference Theresa May, Prime Minister led her party through its ambitions over the next four years to elevate her political British Dream. A key focus was on the announcement of Government plans to spend a further £2 billion on a ‘new generation’ of Council houses and affordable homes for rent. But how will this impact the already inflated housing need across Britain?
It’s important to point out, that even the decentralised energy sector sometimes struggle to understand what is community and district heating and the differences between them. Therefore we thought it would be useful to explain what they are and to demonstrate the differences, clearing up some of the common preconceptions.
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