Switch2 Blog

Kirsty Lambert

Business Development Director at Switch2

A skilled director and leader with both operational and commercial experience, Kirsty has over 10 years’ experience in the community and district heating industry.

Recent Posts

Engaging customer services and heat networks

Posted by Kirsty Lambert on 17-Nov-2017 16:35:46

Customer service best practice teaches us that the ‘the customer always comes first’, so why should customers on heat networks be treated any differently? We consider how customer services should be at the heart of a heat network and how heat providers can deliver best-in-class customer services that will improve the scheme but also give back added value to the customer and you.

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Helpful tips to successful resident engagement

Posted by Kirsty Lambert on 31-Oct-2017 10:42:47

Community heating schemes can bring a variety of benefits to residents but only when they are fully informed about the system; how to use it, and get the most out of it. Here are our top tips to successfully engaging with the resident after installing a new heating scheme.

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Community Heating Project Checklist [SlideShare]

Posted by Kirsty Lambert on 29-Sep-2017 16:20:57


Key advice to help you get your scheme up and running...

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What is community and district heating?

Posted by Kirsty Lambert on 21-Sep-2017 08:49:43

It’s important to point out, that even the decentralised energy sector sometimes struggle to understand what is community and district heating and the differences between them. Therefore we thought it would be useful to explain what they are and to demonstrate the differences, clearing up some of the common preconceptions.

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Preparing for heat season: How social landlords and heat networks can tackle fuel poverty

Posted by Kirsty Lambert on 08-Sep-2017 11:06:01

September is upon us and with it, the promise of a chilly autumn; which means we need to be ready to tackle the next heat season. With major reports from leading charities for both the elderly and children, fuel poverty is an important topic that must be addressed. Read on to see how more effective community heat metering can alleviate the issue.

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