Face of the Brand
Gabia Navickaite
October 26, 2026
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Every year, internships at Switch2 provide students with the opportunity to gain hands-on experience, develop new skills, and explore potential career paths. This summer, we welcomed Nastja Farrar, a Computer Science student from the University of Bradford, as a Product Support Intern at Switch2.
Over six weeks, Nastja worked on a range of projects, from analysing support data and helping improve AI-assisted processes to creating technical documentation that will continue to support our teams in the future.
In this blog, Nastja reflects on her internship journey, from securing the perfect opportunity to sharing the lessons she learned, the challenges she overcame, and the experiences that shaped her time at Switch2.
Over to Nastja...
The second my first year at university finished, I started keeping an eye on the portal where summer internships are advertised. Refreshing it, anxiously waiting.
Finally, after what felt like an eternity, an internship appeared, and then another one. However, my excitement was slowly faltering, as despite being good opportunities they didn’t quite fit what I wanted to achieve from this experience, and it didn’t quite give me that “aha” moment. I kept looking, I kept hoping that the perfect opportunity would come.
And oh did it come. It appeared and instantly I got excited. As I was reading through the description of the role for Product Support – Process & Systems Improvement Summer Internship with Switch2 Energy I kept getting increasingly excited. This was it, this was the role I wanted and needed.
So, I got to work. I researched the company, awards everywhere, praised frequently, fastest growing company in this sector; the good was just multiplying.
Never have I wanted to be a part of something as much as this company.
I did everything I could possibly think of to try and secure my spot:
After finally submitting the application what felt to be an eternity of waiting had begun. It was this or nothing, the only role I applied for and I really, really hoped I would get it.
Day in, day out I was checking my email, I can’t even remember how many times I reached out to my careers advisor to see if there are any news regarding this role. When the news finally came – I was invited to interview and I got the role, I was overjoyed! I thought, oh dear, this is going to change my life.
And I was right.
Since day one I was mesmerised by the work my department does, it felt so difficult and complex, yet fascinating. No day was the same.
I was looking at my colleagues and thinking, wow, this is a smart bunch, they are extremely good at their jobs. Of course that meant that I was having an existential crisis just about every week that I am behind, and can’t compare to my colleagues. However the kind souls that they are, they were extremely supportive, reassuring and kind and I have felt incredibly supported.
As I was watching my coworker Evan do things on Excel that I didn’t even know Excel was capable of, listening to the conversations between departments about specific issues I thought to myself how lucky I am to be a part of something so complex and fascinating. I don’t think I would have been able to learn half as much so productively anywhere else.
6 weeks later I am sitting at my desk on my last day, looking back at everything that happened in this internship and I am just amazed. I am extremely grateful that I got this opportunity, thankful that I was a part of this department and company. I have never thought that in such a short time (and it absolutely flew by, I feel like I’ve only been here a week!) I would be able to absorb so much knowledge, connect so many dots, and refine the most important skill for me – problem solving.
I began the internship with going through 300 old tickets that were raised to the Product Support department and finding patterns – what crucial information was missing, which terms have been mis-used, which processes could be done before the ticket is raised, what can be automated etc.
From this data analysis, I then started creating troubleshooting guides and reference documents for the AI chatbot to refer to during the ticket-raising process. This was one of my favourite parts, as it gave me an insight into how the chatbot collects information from written documentation. Since I have always been interested in text-based generative AI, this part of the internship was a nice tie-in with my field of study. After the chatbot was functional and the edge cases were accounted for, I then moved to writing and organising internal technical documentation, while also updating entries in the SQL query database.
This part was incredibly complex and challenging, but ultimately the most rewarding.
Watching processes that seemed hard-to-follow and complicated change into formatted, easy-to-follow guides, I felt on top of the world. And the more I saw the documents folder grow with organised technical documentation, the more proud I felt (not only of myself, but the whole team, that made it possible for me to write down processes some of which have just lived inside the heads of very smart people in my department). I will never forget my colleague’s screenshot guides with plenty of arrows and highlights that made it extremely fun navigating how to document processes. I eventually even got fond of the arrows.
Not only will the work that was done be helpful for my Switch2 colleagues (both current and new ones), but it is a foundation that will be built upon. Being a part of that, producing something and having an actual tangible product to show is an amazing feeling, and I have a hunch I will be chasing this feeling for most of my career.
To anyone that is considering an internship, I’d say go for it. The amount of insight you get into workings of real-world organisations, the perspective you get is invaluable, it is not something you can obtain from a controlled classroom environment. And the work you do makes a difference. It is an entirely different level of satisfaction to produce something that makes a change in an actual organisation rather than getting a good grade on coursework (and don’t get me wrong, I absolutely love good grades!).
I came into this with the expectation that this internship would enhance my CV and give me some technical knowledge, but I came out of it with so, so much more and it will stay with me for my entire career, if not entire life – it was definitely a life-changing experience that will no doubt shape the rest of my endeavors, academically, professionally and personally.
I am excited about the future and would absolutely love to be a part of Switch2 family again. Massive thanks to everyone that made this experience possible and memorable.
