Customer service best practice teaches us that the ‘the customer always comes first’, so why should customers on heat networks be treated any differently? We consider how customer services should be at the heart of a heat network and how heat providers can deliver best-in-class customer services that will improve the scheme but also give back added value to the customer and you.
It's encouraging to see UK policymakers getting to grips with tackling heat loss, which is one of the biggest sources of energy waste in our towns and cities.
Community heating schemes can bring a variety of benefits to residents but only when they are fully informed about the system; how to use it, and get the most out of it. Here are our top tips to successfully engaging with the resident after installing a new heating scheme.
The Clean Growth Strategy announced last week set out 50 policies and proposals that aim to achieve decarbonisation across several sectors by 2030. With heat networks playing a common theme throughout, we look at what’s in store for our industry.
At our latest seminar, Simon Trevenna from the Department of Business Energy Industrial Strategy (BEIS) discussed the latest updates to the Heat Network (Metering and Billing) Regulations since the General Election held in May 2017. This blog looks at the key information and changes to deadlines that you need to know, in order to stay compliant.
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