This year's ADE Heat Conference saw Kirsty Lambert present how to get customer services right on community heating schemes. Heat networks can bring a variety of benefits to residents but only when they are fully informed about the system; how to use it, and get the most out of it. Watch our SlideShare for our key advice.
It’s no surprise that an efficient community heating scheme will provide greater benefits and a more reliable and consistent service to residents compared to an inefficient heating scheme. So what should housing managers consider to improve scheme efficiencies and provide a fair deal for the resident?
Last week, the Chancellor delivered his Autumn Budget to the House of Commons. It was highly anticipated and expected to provide more significant structural changes than the first budget delivered in spring 2017; but what were the changes that will affect district heating and the housing sector?
Customer service best practice teaches us that the ‘the customer always comes first’, so why should customers on heat networks be treated any differently? We consider how customer services should be at the heart of a heat network and how heat providers can deliver best-in-class customer services that will improve the scheme but also give back added value to the customer and you.
It's encouraging to see UK policymakers getting to grips with tackling heat loss, which is one of the biggest sources of energy waste in our towns and cities.
Community heating schemes can bring a variety of benefits to residents but only when they are fully informed about the system; how to use it, and get the most out of it. Here are our top tips to successfully engaging with the resident after installing a new heating scheme.
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