On 27th November OPSS released the long-awaited updates to the Heat Networks (Metering and Billing) Regulations. The most significant update is the release of the cost-effectiveness assessment tool.
The customer must come first at all stages of designing, developing and delivering heat networks , says Kirsty Lambert, Director of Switch2 Energy and Chair of the Heat Network Industry Council Customer Experience working group. In this blog, she explains how the working group will drive higher customer service standards across the sector.
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