The customer must come first at all stages of designing, developing and delivering heat networks , says Kirsty Lambert, Director of Switch2 Energy and Chair of the Heat Network Industry Council Customer Experience working group. In this blog, she explains how the working group will drive higher customer service standards across the sector.
Heat network operators and stakeholders have been eagerly awaiting news of updates to the Heat Network Regulations. On Friday, 6 November 2020, The Department for Business, Energy & Industrial Strategy (BEIS) laid the Amendments before Parliament. This updated legislation will come into force on Friday, 27 November 2020.
Concern over climate change is sweeping through UK local government. Approximately 282 local authorities having declared a climate emergency. This represents 68% of all UK local authorities. These declarations commit the respective authorities to achieve net zero carbon status by a variety of target dates ranging from 2030 to 2050. There is also variation in what this means – for some it is to achieve net zero carbon for the authority itself whereas others seek to achieve it for their areas. This recognition of the seriousness of the threat of climate change is welcome. However, the test of their commitment will be in delivering net zero carbon.
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