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Meet your obligations with heat network regulations

Posted by Ian Allan

Monday 12th October, 2020

On Demand Webinar | How to deliver metering and billing - a best practice approach

Posted by Lucy Glynn

Session 10: How to deliver metering and billing - a best practice approach

This session will cover our best practice approach to metering and billing to ensure accuracy, quality service and customer satisfaction. It will address equipment specification, metering and billing processes, regulation and an understanding of open and closed protocol.



  • Why is metering so important?
  • Heat Network Regulations 
  • Heat Network Market Framework
  • What is metering best practice?
  • Challenges - hard and soft



Ian Allan – Head of Market Strategy 

Ian Allan is a specialist in district and community heating, whose career in the industry spans more than 25 years. Ian is a leading authority on smart metering, data management and billing systems, including new generation prepayment technologies. Ian WAS on the ADE panel for the Heat Networks Market Framework and was on the committee for the soon-to-be-released update to CIBSE CP1.

David Fairbrother - Business Development Manager

David Fairbrother is an experienced Business Development Manager with over 30 years working in heat networks. David has long standing relationships with many local authorities and housing associations across the UK and is a strong advocate of helping address fuel poverty and fairness for residents.


The webinar is now available on demand by completing the form below.

*For those working in local authorities, housing associations, private developers, contractors and consultants - with responsibility for developing and managing heat networks

Access the Webinar

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