Countdown to Heat Network Regulation: Focus on Consumer Protection for Residential Landlords
The countdown to full heat network regulation is accelerating. With Ofgem’s new consumer protection framework coming into force in January 2026, residential landlords and operators will soon be subject to far-reaching requirements on transparency, pricing fairness, and service quality, all supported by enhanced enforcement powers and meaningful penalties for non-compliance.
Join Switch2 and Freeths for the second session in our Countdown to Heat Network Regulation series.
In this webinar, Ian Allan (Head of Market Strategy, Switch2), Yanik Croston (Business Support Manager, Switch2), and Rhianna Wilsher (Partner, Freeths) will break down the new consumer protection obligations for residential heat networks and share clear, practical steps to help you prepare, strengthen governance processes, and safeguard both your residents and your organisation.
Agenda:
- What will regulation look like?
- How regulations apply to Billing, Payment difficulty and debt recovery, customers in vulnerable positions and policies from operational and legal perspectives
- Q&A
Speakers
Ian Allan - Head of Market Strategy, Switch2
Rhianna Wilsher - Partner, Freeths LLP
Yanik Croston - Business Support Manager, Switch2
