Now in the final few days of 2017 and ready to break up for Christmas; it’s time to reflect on what 2017 has brought to the heat network industry. Our latest blog reflects upon some of the initiatives that have happened and what is worth keeping an eye on in 2018.
This year's ADE Heat Conference saw Kirsty Lambert present how to get customer services right on community heating schemes. Heat networks can bring a variety of benefits to residents but only when they are fully informed about the system; how to use it, and get the most out of it. Watch our SlideShare for our key advice.
Customer service best practice teaches us that the ‘the customer always comes first’, so why should customers on heat networks be treated any differently? We consider how customer services should be at the heart of a heat network and how heat providers can deliver best-in-class customer services that will improve the scheme but also give back added value to the customer and you.
Community heating schemes can bring a variety of benefits to residents but only when they are fully informed about the system; how to use it, and get the most out of it. Here are our top tips to successfully engaging with the resident after installing a new heating scheme.
September is upon us and with it, the promise of a chilly autumn; which means we need to be ready to tackle the next heat season. With major reports from leading charities for both the elderly and children, fuel poverty is an important topic that must be addressed. Read on to see how more effective community heat metering can alleviate the issue.
Why not fill in our form and we will be in touch with you shortly.
Chat to one
Add a comment