Switch2 Blog

Video: Doing the right thing for the customer

Posted by Kirsty Lambert on 02-Mar-2017 11:07:38

Providing a service that is both helpful and transparent is key to keeping the resident happy on community heating schemes. The Heat Trust, introduced in November 2015 can help heat suppliers put in place service level agreements that can help; But what should this include and how can it be implemented? 

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Key takeaways

  • Taking a one-stop-shop approach to a customer services contact centre provides residents with a point of contact available to answer any query regarding their heating system
  • The Heat Trust is an independent body set up to provide a standard level of services for customers 
  • By abiding by Heat Trust rules the resident receives an extra level of security previously unavailable for heat network customers 

 

Heat Trust eGuide

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Kirsty Lambert

Business Development Director at Switch2

A skilled director and leader with both operational and commercial experience, Kirsty has over 10 years’ experience in the community and district heating industry.