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Posted by Ian Allan

Monday 19th March, 2018

Advanced smart metering and customer services

Posted by Ian Allan

How advanced smart metering for heat networks is achieving outstanding customer services for heat networks. Watch our SlideShare to learn more.


Key takeaways
  • Smart metering roll out means that all homes across the UK will have a smart meter installed
  • Smart meters provide cost transparency to the resident, enabling them to understand their heating requirements
  • Residents should have various payment methods on offer in order to pay for their heating. This should be part of the smart system as standard
  • Smart systems doesn't just stop at technology in the home. Communication technology should be considered to ensure outstanding customer services is achieved

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Ian Allan

Head of Market Strategy

Areas of expertise:

• Industry challenges and issues • Heat Network Regulations • Smart metering

• Innovation in heat networks • Tariff setting • Energy prepayment • Digital innovation

• Data management • Automated Meter Reading (AMR) • Heat Interface Units

• International district heating • Compliance & best practice standards

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