Five posts that will help you to improve your residents’ experiences

Posted by Kirsty Lambert

Knowledge base


Latest posts

  • tariff Posted on 10 August 2017

    Understanding the heat tariff

    With plans to increase the number of heat networks in the UK, questions are being asked whether existing customers are coping and if any lessons have been learned. Locked in with a heat supplier for a fixed term, customers often complain about the cost of bills and if they are getting value for money. Setting the right heat tariff is paramount. So, it’s worth exploring the options available before deciding on the best one for you and your customers.

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  • tariff Posted on 26 January 2017

    The Heated Debate: Setting the heat tariff for the resident

    The heat tariff is a key customer touchpoints with a resident on a communal heating scheme, and should be considered very early on in your planning process. Our latest infographic looks at what you should be thinking about and the different ways you can set a fair and transparent tariff for your residents.

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