Five posts that will help you to improve your residents’ experiences

Posted by Kirsty Lambert

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  • open protocol Posted on 6 July 2018

    What is an open access heat network?

    Open or closed protocol systems for heat networks, what is the difference and what's best for you and your residents?

    Read more
  • heat networks Posted on 6 July 2018

    Addressing the heat network monopoly

    It is a well known challenge that heat networks can be perceived as a monopoly. But why? And how are heat networks different to the national grid and domestic gas boilers?

    Read more
  • carbon emissions Posted on 21 June 2018

    Clean air everyday: The environmental benefits of district heating

    As we kick-start the annual Clean Air Day, we wanted highlight exactly how heat networks play an important role in making everyday a clean air day. The past few years district heating has been placed under the spotlight as an answer to upgrading our city space to becoming zero carbon. But how is this possible?

    Read more
  • smart metering Posted on 20 June 2018

    How smart metering is achieving outstanding customer service on heat networks

     

    Our latest SlideShare explains how smart metering can deliver exceptional levels of customer service across heat networks, while helping heat scheme owners and operators to reduce debt risk and comply with the latest regulations.

    Read more
  • Community Heating Posted on 8 June 2018

    How the CMA market study might create a regulated heat network industry

    A few weeks ago the Competitions and Markets Authority (CMA) announced its preliminary findings resulting from their study of the heat network industry. In our blog we discuss the findings you need to know and how proposed regulation might affect existing heat networks, and more importantly the end customer.

    Read more
  • heat networks Posted on 16 May 2018

    Five posts that will help you to improve your residents’ experiences

    Over the past few months, we’ve been focusing on putting residents at the heart of community heating schemes. Here are five posts that will give you the guidance you need.

    Read more
  • Metering and Billing Posted on 11 May 2018

    The 'go to guide' metering for efficiency

    To measure and manage the heat network efficiency, the installation of appropriate metering needs to be considered and implemented. Metering needs to be of the right type, installed in the right place and provide accurate, reliable data. And, to be effective, you need an airtight metering strategy. To understand this better, we've put together the go to guide: Metering for efficiency.

    Read more
  • District Heating Posted on 27 April 2018

    The paradigm shift to green heat networks

    Heating our homes and businesses causes almost a third of UK emissions, yet carbon reduction policy has traditionally centred on power supply. Excellent progress has been made in decarbonising the UK's power supply in recent years, with a huge shift to renewable energy sources. Now the focus is rightly moving to heat.

    Read more
  • heat networks Posted on 22 April 2018

    The benefits of community and district heating schemes

    Find out how heat networks can save money, cut pollution and ease fuel poverty.

     

    Read more
  • Community Heating Posted on 12 April 2018

    The basics: What is community and district heating?

    Even the decentralised energy sector sometimes struggle to understand what is community and district heating and the differences between them. Therefore we thought it would be useful to explain what they are and to demonstrate the differences, clearing up some of the common preconceptions.

    Read more
  • Community Heating Posted on 28 March 2018

    Spring update: Top five community heating topics

    As the Easter weekend fast approaches, we have compiled our top five favourite community heating blogs that are sure to make an interesting ‘spring read’. Covering topics on Regulation to customer engagement; make sure that you are in-the-know when it comes to what is happening within the heat network industry.

    Read more
  • Setting the tariff Posted on 22 March 2018

    Setting fair and transparent community heating tariffs

    With plans to increase the number of heat networks in the UK, questions are being asked whether existing customers are coping and if any lessons have been learned. Locked in with a heat supplier for a fixed term, customers often complain about the cost of bills and if they are getting value for money. Setting the right heat tariff is paramount. So, it’s worth exploring the options available before deciding on the best one for you and your customers.

    Read more
  • smart metering Posted on 16 March 2018

    Advanced smart metering and customer services

    How advanced smart metering for heat networks is achieving outstanding customer services for heat networks. Watch our SlideShare to learn more.

     

    Read more
  • District Heating Posted on 12 March 2018

    Green energy and heat networks

    There is a major motive to reduce emissions from cars and electricity generation; transport and power stations actually only account for 20% and 30% respectively of our carbon emissions, compared to 50% from heat production. 

    Read more
  • Posted on 22 February 2018

    Futuristic district heating: Top five heat networks

    District heating in the UK is starting to show its prowess as an answer to low carbon heat. Our latest blog looks at the top five heat networks and how they are bringing innovation to the sector and benefits to residents.

    Read more
  • Metering and Billing Posted on 21 February 2018

    Heat Network Efficiency: Metering

    To measure and manage the heat network efficiency, the installation of appropriate metering needs to be considered and implemented. Metering needs to be of the right type, installed in the right place and provide accurate, reliable data. And, to be effective, you need an airtight metering strategy.

    Read more
  • Posted on 8 February 2018

    Doing the maths: Top economic benefits of community heating

    The green credentials of creating renewable energy for community heating are now well established. But as networks become more established and expand, important economic benefits are feeding through. Add to that the Government funding commitments for at least the next four years, and now really is the time for developers to explore their options.

    Read more
  • Home Energy Posted on 26 January 2018

    Upgrading community heating schemes: Getting it right for the customer

    Many building owners are challenged with either upgrading community heating systems or converting buildings with gas or electricity. It may still be the case that some residents remain wary and sceptical about community district heating schemes; especially when they will be contractually tied into one supplier.

    Read more
  • Community Heating Schemes Posted on 19 January 2018

    Recyling our waste heat

    Did you know that for every kWh created for electricity – 2 kWh of heat is wasted? Or that the UK throws enough heat to fulfil our total demand in heating? Our latest blog looks at recycling the heat that we currently are wasting in our cities and industries.

    Read more
  • Community Heating Posted on 5 January 2018

    2018 hot topics and initiatives for heat networks

    With many initiatives and strategies announced in 2017 placing heat networks as an answer to clean heat in high dense areas; what does the New Year have in store for the industry? Our latest post explores some of the hot topics likely to take centre stage in 2018 and the initiatives that are worth keeping an eye on.

     

    Read more
  • Community Heating Schemes Posted on 21 December 2017

    Top ten tips for saving energy this festive season

    The festive winter season can be an expensive time of year. Your energy bill can quickly shoot skyward as you find yourself preparing for the big day. To help you save, we have compiled our top 10 energy saving tips to cut your consumption - and potentially your bills - this winter.

    Read more
  • heat networks Posted on 22 December 2017

    The end of year update: Heat networks

    Now in the final few days of 2017 and ready to break up for Christmas; it’s time to reflect on what 2017 has brought to the heat network industry. Our latest blog reflects upon some of the initiatives that have happened and what is worth keeping an eye on in 2018.

     

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  • Customer Engagement Posted on 7 December 2017

    Getting customer service right: Understanding what residents want from community heating

    This year's ADE Heat Conference saw Kirsty Lambert present how to get customer services right on community heating schemes. Heat networks can bring a variety of benefits to residents but only when they are fully informed about the system; how to use it, and get the most out of it. Watch our SlideShare for our key advice. 

     

    Read more
  • Community Heating Posted on 30 November 2017

    Efficient systems: A fair deal for the resident

    It’s no surprise that an efficient community heating scheme will provide greater benefits and a more reliable and consistent service to residents compared to an inefficient heating scheme. So what should housing managers consider to improve scheme efficiencies and provide a fair deal for the resident?


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  • Community Heating Posted on 29 November 2017

    The Autumn Budget: What it means for district heating

    Last week, the Chancellor delivered his Autumn Budget to the House of Commons. It was highly anticipated and expected to provide more significant structural changes than the first budget delivered in spring 2017; but what were the changes that will affect district heating and the housing sector?

    Read more
  • Community Heating Posted on 17 November 2017

    Engaging customer services and heat networks

    Customer service best practice teaches us that the ‘the customer always comes first’, so why should customers on heat networks be treated any differently? We consider how customer services should be at the heart of a heat network and how heat providers can deliver best-in-class customer services that will improve the scheme but also give back added value to the customer and you.

    Read more
  • Community Heating Posted on 9 November 2017

    Tackling the wasteful heat loss in our UK cities

    It's encouraging to see UK policymakers getting to grips with tackling heat loss, which is one of the biggest sources of energy waste in our towns and cities.

    Read more
  • Community Heating Schemes Posted on 31 October 2017

    Helpful tips to successful resident engagement

    Community heating schemes can bring a variety of benefits to residents but only when they are fully informed about the system; how to use it, and get the most out of it. Here are our top tips to successfully engaging with the resident after installing a new heating scheme.

    Read more
  • Community Heating Posted on 20 October 2017

    The Clean Growth Strategy

    The Clean Growth Strategy announced last week set out 50 policies and proposals that aim to achieve decarbonisation across several sectors by 2030. With heat networks playing a common theme throughout, we look at what’s in store for our industry.

    Read more
  • Community Heating Posted on 6 October 2017

    Fixing the ‘broken’ housing market: October updates from Theresa May

    At Tuesday’s (4th October) conference Theresa May, Prime Minister led her party through its ambitions over the next four years to elevate her political British Dream. A key focus was on the announcement of Government plans to spend a further £2 billion on a ‘new generation’ of Council houses and affordable homes for rent. But how will this impact the already inflated housing need across Britain?

    Read more
  • Community Heating Posted on 29 September 2017

    Community Heating Project Checklist [SlideShare]

    Key advice to help you get your scheme up and running...
    Read more
  • Community Heating Posted on 18 September 2017

    What is community and district heating?

    It’s important to point out, that even the decentralised energy sector sometimes struggle to understand what is community and district heating and the differences between them. Therefore we thought it would be useful to explain what they are and to demonstrate the differences, clearing up some of the common preconceptions.

    Read more
  • Metering and Billing Posted on 8 September 2017

    The Heat Network Regulations Update: September 2017

    At our latest seminar, Simon Trevenna from the Department of Business Energy Industrial Strategy (BEIS) discussed the latest updates to the Heat Network (Metering and Billing) Regulations since the General Election held in May 2017. This blog looks at the key information and changes to deadlines that you need to know, in order to stay compliant.

    Read more
  • Community Heating Posted on 8 September 2017

    Preparing for heat season: How social landlords and heat networks can tackle fuel poverty

    September is upon us and with it, the promise of a chilly autumn; which means we need to be ready to tackle the next heat season. With major reports from leading charities for both the elderly and children, fuel poverty is an important topic that must be addressed. Read on to see how more effective community heat metering can alleviate the issue.

    Read more
  • Customer Engagement Posted on 4 September 2017

    Successful and helpful resident engagement on heat networks

    A community heating scheme can bring enormous benefits to residents and the environment, but for the best results heat consumers need to be well informed, and shown how to get the best out of the system.Our blog looks at key topics to successful resident engagement.

     

    Read more
  • Metering and Billing Posted on 24 August 2017

    How to comply with Heat Network Regulations

    In an article written for Energy Management magazine, Ian Allan, Head of R&D for community heating specialist Switch2 Energy, explains the latest legislative changes affecting the UK's communal energy and district heating schemes and what they mean for heat suppliers.

    Read more
  • Community Heating Posted on 22 August 2017

    London Environment Strategy: What it means for community heating

    The draft London Environment Strategy recently released, highlighted the six key policy areas the Mayor of London, Sadiq Khan is to address in the upcoming London Plan, due to be published later this year. The Mayor’s Plan focuses on areas which contribute to the functioning and improvement of London life. We examine how this will shape district heating schemes in London and its role on protecting Londoners as well as future proofing green energy infrastructure.

    Read more
  • tariff Posted on 9 August 2017

    Understanding the heat tariff

    With plans to increase the number of heat networks in the UK, questions are being asked whether existing customers are coping and if any lessons have been learned. Locked in with a heat supplier for a fixed term, customers often complain about the cost of bills and if they are getting value for money. Setting the right heat tariff is paramount. So, it’s worth exploring the options available before deciding on the best one for you and your customers.

    Read more
  • Metering and Billing Posted on 3 August 2017

    Heat Network Efficiency: Metering

    To measure and manage the heat network efficiency, the installation of appropriate metering needs to be considered and implemented. Metering needs to be of the right type, installed in the right place and provide accurate, reliable data. And, to be effective, you need an airtight metering strategy.

    Read more
  • Community Heating Posted on 27 July 2017

    Understanding the staywarm feature on a HIU

    Selecting the right Heat Interface Unit (HIU) for a heating scheme can be a complex decision to make, with many different variants to take into consideration. Our blog investigates the staywarm feature on a HIU and how it could potentially improve the heating service - if done correctly.

    Read more
  • Community Heating Schemes Posted on 21 July 2017

    Top tips to sucessful resident engagement

    Community heating schemes can bring a variety of benefits to residents but only when they are fully informed about the system; how to use it, and get the most out of it. Here are our top tips to successfully engaging with the resident after installing a new heating scheme.

    Read more
  • heat networks Posted on 14 July 2017

    Differences in regulation for community and district heating

    The Heat Network (Metering and Billing) Regulations 2014 are now three years old and are playing an important role to help regulate the heating and cooling sector. However that doesn’t mean that heat suppliers and stakeholders understand them fully and the repercussions for not abiding by them. This blog investigates what you should know, and how the regulation differs between district heating and community heating schemes.

    Read more
  • Community Heating Posted on 6 July 2017

    Interview: Health & safety precautions on refurbishments

    Three weeks have passed since the Grenfell Tower fire disaster. It has shaken the entire housing and construction industries, highlighting serious issues that were previously neglected.  Our latest blog post interviews Health & Safety & Compliance Manager, Graham Seed, to find out what regulations are in place when refurbishing a tower block and the best practice that should be applied, to reduce future fire risks and the general safety of residents.

    Read more
  • Community Heating Posted on 30 June 2017

    Community Energy Fortnight: Top blogs on community heating

    Community heating has never been more relevant or necessary - with 2016 seeing record levels of deployment and the sector finally beginning to make a real impact at scale in the UK.

    Read more
  • heat network design, Posted on 22 June 2017

    Effective design: Best practice for maintenance


    Getting the design right is critical for a heat network to be both reliable and efficient. Years' of experience have taught us that there are many pitfalls commonly encountered in the development of heat networks.

    In our latest SlideShare we will investigate some of the key areas needed to be considered when designing your heat network or communal heating scheme that will pathe the way for best practice when it comes to maintaining them.

    Read more
  • Community Heating Posted on 14 June 2017

    The smart home and community heating

    The smart home concept has gathered momentum over the past 5 years. With the likes of Alexa and Siri taking centre stage on how we operate technology and go about our everyday lives. Our infographic demonstrates how we see this shaping the future for community heating, and what you need to know about the smart home concept.

    Read more
  • Community Heating Posted on 8 June 2017

    Election day: What could it mean for community heating?

    The voting polls are open, and with the potential for a new Government to be in charge by tomorrow; we’ve taken a look at what the manifestos and a new Government could mean for housingi and how this might affect community heating over the next five years.

    Read more
  • heat networks Posted on 1 June 2017

    Joined up thinking: Heat networks

    Customers on community heating schemes have a number of touch points with their providers: from maintenance and repairs to billing and marketing.

    In this blog we look at how providers can bring teams together to improve the customer experience.

     

    Read more
  • Community Heating Posted on 26 May 2017

    Snap General Election: What could it mean for community heating?

    With the voting polls opening in just under 2 weeks (8th June), we’ve taken a look at what the manifestos and a new Government could mean for housing, and how might this affect community heating over the next five years.

    Read more
  • heat networks Posted on 11 May 2017

    Benefits to heat networks

    Find out how heat networks can save money, cut pollution and ease fuel poverty.

    Read more
  • Community Heating Posted on 12 May 2017

    The differences between community and district heating

    It’s important to point out, that even the decentralised energy sector sometimes struggle to understand the differences between what is community heating and district heating. Therefore we thought it would be useful to demonstrate the differences and to clear up some of the common preconceptions.


    Read more
  • Fuel Poverty Posted on 4 May 2017

    Fuel poverty: How community heating can help

    No-one should be forced to choose between having food to eat and being warm and comfortable in their own home. Sadly, and all too often, this is the choice that some of the poorest and most vulnerable people face… so how can we alleviate the some of the burden of financial pressures for residents so they can heat and eat?

    Read more
  • Community Heating Schemes Posted on 27 April 2017

    Heat networks: Reducing future repairs and breakdowns

    Future maintenance should be a key consideration in the early planning stages because; the pipes may be gleaming now but, when it is up and running, your heat network will be under stress.

    Read more
  • heat networks Posted on 20 April 2017

    What you need to know about HNDU funding

    Earlier this month, nine local authorities across England and Wales received a total of £24 million capital funding to support the first pilot phase of building of heat network projects. With more funding set to be made available; are you eligible for funding? Our blog looks at what you need to know about the HNDU funding, and how it can help future heat network projects.

    Read more
  • heat networks Posted on 13 April 2017

    The Heat Network Regulations Update - April 2017

    At our latest seminar, Simon Trevenna from the Department of Business Energy Industrial Strategy (BEIS) discussed the latest updates to the Heat Network (Metering and Billing) Regulations. This blog looks at the key information and changes to deadlines that you need to know, in order to stay compliant.

    Read more
  • brexit and heat networks Posted on 23 March 2017

    Article 50: The clock is ticking for Brexit

    It was announced that 29th March will see Article 50 of the Treaty of Lisbon formally triggered by the UK. Meaning that the UK should officially leave the EU no later than April 2019. But how will this affect the housing market and the Heat Network Regulations?  

    Read more
  • heat network design, Posted on 17 March 2017

    Top 7 tips to insulating community heating systems

    The UK needs to cut carbon emissions by 80 per cent in order to meet 2050 targets. And with a third of those emissions coming from heating draughty buildings; insulation is key. But what should be considered when community heating is in the mix?

    Read more
  • Carbon Posted on 10 March 2017

    What you need to know: Planning your heating systems

    For affordable housing providers across the country, maintaining heating and hot water supplies to residents is one of the biggest challenges; especially when it comes to frequently involving the care of vulnerable user groups, and routinely gaining access to occupied properties.

    Read more
  • Community Heating Schemes Posted on 2 March 2017

    Video: Doing the right thing for the customer

    Providing a service that is both helpful and transparent is key to keeping the resident happy on community heating schemes. The Heat Trust, introduced in November 2015 can help heat suppliers put in place service level agreements that can help; But what should this include and how can it be implemented? 

    Read more
  • brexit and heat networks Posted on 23 February 2017

    Transparent Heat: Understanding the pricing structure

    Done wrong, pricing and billing can be a real bone of contention. But, done right it can become a major source of customer satisfaction. That’s why scheme operators are putting in the effort to establish clear and fair pricing structures, with residents fully aware and in the know.

    Read more
  • heat networks Posted on 15 February 2017

    Video: Understanding the Heat Network Regulations

    The Department of Business Energy Industrial Strategy (BEIS) is due to make new announcements on the Heat Network (Metering and Billing) Regulations in the upcoming months. With the feasibility tool due to be launched, and refreshed deadlines probable for final customer heat metering. But do you know what is required to abide by the law once the tool is launched? And what benefits can this bring to residents on heat networks?

    Watch our short video to find out more.

    Read more
  • Home Energy Posted on 9 February 2017

    Housing White Paper: What does is mean for heat networks?

    The Government’s latest white paper highlights the steps needed to be taken in order to quickly and effectively fix our “broken” housing market. Part of this ambition is to build 200,000 new homes per year. But what will a fast-tracked approach mean for a sustainable UK; and will it consider future-proofing our utility infrastructure?

    Read more
  • Carbon Posted on 3 February 2017

    Air pollution: How can heat networks help?

    This week, air pollution has been an intoxicating topic in the press, with newspapers and radio stations reporting that air pollution in London is passing levels being recorded in Beijing. But what should we be thinking about when it comes to cleaning up our air? And how can renewable heat networks help?

    Read more
  • tariff Posted on 26 January 2017

    The Heated Debate: Setting the heat tariff for the resident

    The heat tariff is a key customer touchpoints with a resident on a communal heating scheme, and should be considered very early on in your planning process. Our latest infographic looks at what you should be thinking about and the different ways you can set a fair and transparent tariff for your residents.

    Read more
  • heat networks Posted on 19 January 2017

    Brexit and Trump: The dilemmas for heat networks

    A few months ago we discussed the implications that Brexit may have on the Heat Network Regulations. Continuing on from this, and after the Prime Minister’s Brexit speech on Tuesday; we thought that a further update was due on how we expect Brexit coupled with President Trump’s inauguration is likely to affect the heat network industry.

    Read more
  • Home Energy Posted on 11 January 2017

    UK energy in 2016: The year in figures

    Home energy consumption has fallen, but UK households are still paying a great deal more for their energy. We round up the key UK energy statistics of 2016 and have highlighted the trends.

    Read more
  • Community Heating Posted on 22 December 2016

    Top 6 community heating blogs 2016

    Here are six of the most read topics on our site this year. Take a moment to check that you are fully up-to-date on the latest developments.

     

    Read more
  • Community Heating Schemes Posted on 21 December 2016

    Top ten tips for saving energy this winter

    The festive winter season can be an expensive time of year. Your energy bill can quickly shoot skyward as you find yourself preparing for the big day. To help you save, we have compiled our top 10 energy saving tips to cut your consumption - and potentially your bills - this winter.

    Read more
  • heat networks Posted on 15 December 2016

    Running community heating systems efficiently

    As a building/energy manager with a portfolio of residential buildings supplied with heating and hot water from a community heating scheme; you will be well aware of the associated economic and environmental savings that can be made to benefit your residents and address fuel poverty. The question is, how do you do it?

    Read more
  • CHP Posted on 9 December 2016

    On the fence for CHP

    Social housing and private developers are faced with the decisions on what type of renewable energy to put into their community heating plant rooms. In many cases Combined Heat and Power (CHP) is the obvious choice. But what should you know about CHP?

    Read more
  • Heat Trust Posted on 5 December 2016

    Heat Trust: One year anniversary

    Heat Trust launched one year ago this month… So what is it and how has it positively impacted the heat network sector?

    Read more
  • heat network design, Posted on 24 November 2016

    Make sure: Heat networks are designed & commissioned correctly


    Getting the design right is critical for a heat network to be both reliable and efficient. Years' of experience have taught us that there are many pitfalls commonly encountered in the development of heat networks. In our latest SlideShare we will investigate some of the key areas needed to be considered when designing your heat network or communal heating scheme.
    Read more
  • Home Energy Posted on 18 November 2016

    Smart metering and the resident

    The UK Government have commissioned a full scale roll out of smart metering for gas and electricity by the end of the decade. But will this leave residents on heat networks behind? It does not need to!

    Read more
  • Community Heating Posted on 10 November 2016

    Heat and eat: The rise and fall of fuel poverty

    No-one should be forced to choose between having food to eat and being warm and comfortable in their own home. Sadly, and all too often, this is the choice that some of the poorest and most vulnerable people face… so how can we alleviate the some of the burden of financial pressures for residents so they can heat and eat?

     

    Read more
  • UK Posted on 26 October 2016

    Waste Heat to Want

    We throw away enough heat to fulfill our total demand in heating, if only we could move the heat from where it is wasted to where it is needed.

     

    Read more
  • Home Energy Posted on 26 October 2016

    Keeping the resident happy during the installation period

    Many building owners are challenged with either upgrading existing community heating systems or converting buildings with gas or electricity. It may still be the case that some residents remain wary and sceptical about community district heating schemes; especially when they will be contractually tied into one supplier.

    Read more
  • heat networks Posted on 20 October 2016

    Pilot Scheme for Heat Network Investment Project

    Earlier this week the announcement of the pilot project for the heat networks investment programme was released.

    Read more
  • Metering and Billing Posted on 13 October 2016

    Update to the Heat Network Regulations October 2016

    Brexit and the employment of a new Prime Minister has played a major part in the movement of UK economics and bigger movement in departments within the Government. The NMRO no longer exists, and has been absorbed, along with DECC into  BEIS (Department of Business, Energy and Industrial Strategy).

    Read more
  • heat networks Posted on 5 October 2016

    Brexit: The Implications for the Heat Network Regulations

    Brexit and the transition of a new Prime Minister is likely to play a major part in the movement of UK economics. In the next few years it could have a major effect on legislation and regulations… But what does it mean for the Heat Network Regulations?

    Read more
  • Setting the tariff Posted on 28 September 2016

    The Heated Debate: Setting the tariff for the resident

     

    Community heating schemes in the UK often struggle to recover the cost of consumer heating. Considering setting the tariff earlier in the project and with the resident in mind, can help keep costs low and fair.

    Read more
  • Metering and Billing Posted on 15 September 2016

    Spot the difference: Heat networks compared to gas and electricity

    It goes without saying that residents want a reliable heating system that will heat their home whenever they need it and for the right price. After all, 60 per cent of a household's yearly energy bills is heating.

    Read more
  • Carbon Posted on 14 September 2016

    Timing is everything - Getting your heat network plan to work

    For affordable housing providers across the country, maintaining heating and hot water supplies to residents is one of the biggest challenges; especially when it comes to frequently involving the care of vulnerable user groups, and routinely gaining access to occupied properties.

     

    Read more
  • District Heating Posted on 8 September 2016

    Greener energy with heat networks

    There is a major motive to reduce emissions from cars and electricity generation; transport and power stations actually only account for 20% and 30% respectively of our carbon emissions, compared to 50% from heat production. 

    Read more
  • Carbon Posted on 30 August 2016

    What does decarbonising the UK mean?

    How can we get further up the road to decarbonising the UK, and what can we learn from other countries?

    Read more
  • District Heating Posted on 23 August 2016

    Perfect Heat: Meeting carbon reduction targets with improved commissioning

    Major cities across Europe have favoured the use of district heat networks for many years, as a way of increasing energy efficiency, reducing the amount of fossil fuels used and consequently, reducing associated carbon emissions.

    Read more
  • Posted on 18 August 2016

    Perfect Heat: designing for better maintenance

    Heat networks that are designed for both reliable and efficient operation will minimise unwanted system operating problems and costly downtime associated with equipment breakdowns, both of which increase maintenance costs.

    Read more
  • Posted on 11 August 2016

    Consumer Watch: Five posts that will help you to improve your residents’ experiences

    Over the past few months, we’ve been focusing on putting residents at the heart of community heating schemes. Here are six posts that will give you the guidance you need.

    Read more
  • Posted on 20 July 2016

    Consumer Watch: educating residents

    Resident Education: A role for end users in community heating schemes

    Read more
  • Posted on 20 July 2016

    Consumer Watch: using CIBSE to improve the tendering process

    A community heating scheme’s tendering and contracting process can be enhanced by using the CIBSE Code of practice, as it includes clear and measurable minimum project specifications to which contractors must adhere, providing greater confidence for developers.

    Read more
  • Posted on 21 June 2016

    Consumer Watch: singing from the same hymn sheet

    Customers in community heating schemes have a number of touch points with their providers: from maintenance and repairs to billing and marketing.

    Read more
  • Community Heating Posted on 14 June 2016

    Subsidy-Free Heat Networks: ADE roadmap

    A new report published by the Association for Decentralised Energy (ADE) shows how low carbon community heating networks could succeed without subsidy from 2021.

    Read more
  • Posted on 24 May 2016

    Consumer Watch: it pays to be smart

    Grants and initiatives to promote smart meters for more accurate billing

    Read more
  • Posted on 12 May 2016

    Resident Benefits from Smart Metering

    Advances in technology are putting community heating in a better proposition than ever before, for customers and developers alike; improving flexibility, efficiency and cutting carbon emissions.

    Read more
  • Posted on 5 May 2016

    Customer Focus: placing the bill payer at the centre of the energy system [SlideShare]

    Until now, the conversation around community heating has focused on engineering and other technical issues. But, increasingly, policymakers are stepping in with rules (and incentives) to drive value for money and the needs of the end user. In this slideshare presentation we explore the issues.

    Read more
  • Posted on 28 April 2016

    Heat Meter Billing: Developing Customer Communications

    A proactive and flexible communications system is the best way to engage heat customers, ensuring trouble-free metering, billing and payment.

    Read more
  • Home Energy Posted on 21 April 2016

    Heat Suppliers: Managing Customer Service

    How heat suppliers can turn complaints and arrears into a positive outcome

    Read more
  • Posted on 7 April 2016

    Common Community Heating Pitfalls

    Years of experience have taught us that there are a variety of pitfalls commonly encountered in the development of community heating schemes.

    Read more
  • Posted on 29 March 2016

    How Smart Metering Can Raise Standards in Community Heating

    Smart metering is becoming increasingly popular, with more meters to be rolled out by 2020. Find out how they can help to raise standards in community heating and meet the best practices outlined in the CIBSE Code of Practice.

    Read more
  • Posted on 17 March 2016

    Incentives & Penalties in Community Heating

    The CIBSE Code of Practice was designed to improve standards in community heating provision, but to do so it must be implemented as widely and consistently as possible.

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  • Posted on 7 March 2016

    A Healthy Partnership: How social landlords operating heat networks can tackle fuel poverty

    With major reports from leading charities for both the elderly and children, fuel poverty is very much in the news. Read on to see how more effective community heat metering can alleviate the issue.

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  • Posted on 25 February 2016

    Hot Topics: Heat Industry Issues & Developments

    There are so many new initiatives coming through the system it’s easy to be left behind or miss out on the best opportunities at the moment. Whether you are a housing manager, housing development director, or a key decision-maker on energy issues facing your local authority, we all need to be alert, ready and switched on to change.

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  • Posted on 17 February 2016

    Heat Networks: Planned Maintenance

    Best practice management of community heat networks is a key theme for scheme operators. This week we review new research from Inside Housing which indicates investment in maintenance is on the rise, with improving customer satisfaction high on the radar.

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  • Posted on 4 February 2016

    Community Heating Project Checklist [Infographic]

    Creating an efficient and effective community heating system is a big task - every link in the chain has to be kink-free and well-oiled. Take a look at this quick checklist providing key advice to help you get your scheme up and running.

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  • Posted on 26 January 2016

    Economic Benefits of Community Heating [Infographic]

    The green credentials of creating renewable energy for community heating are now well established. But as networks become more established and expand, important economic benefits are feeding through. Add to that recently announced government funding commitments for at least the next six years, and now really is the time for developers to explore their options.

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  • Posted on 21 January 2016

    Community Heating: who pays?

    Running a community heat network can be a complicated business, with installation and maintenance costs, fuel pricing, and the cost of repairs just a few areas to consider.

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  • Community Heating Schemes Posted on 12 January 2016

    Renewable Heat Incentive

    The government’s overall commitment to green energy and renewable heating came under scrutiny at the end of last year but, in the event, the promise of additional funding for heat networks came through the pipeline. Could 2016 be a year when the conversation around community heating really gathers momentum?

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  • Posted on 18 December 2015

    Interface | Quarterly Community Heating eZine Winter 2015/2016

    Review the winter issue of Interface magazine, covering the latest developments in community heating and how scheme operators are achieving more through best practice.

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  • Posted on 3 December 2015

    Heat Network Checklist for Launch

    As with every systems launch, moving your heat network from the design and build stage to full implementation requires careful, detailed planning.

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  • Posted on 26 November 2015

    Life Time Savings & Community Heating Schemes

    Installing a community heat network is no easy task and requires significant upfront investment. But, manage your scheme effectively and you can expect to see significant ROI and life-time savings.

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  • Home Energy Posted on 19 November 2015

    Educating Tenants: Cost Transparency in Metering & Billing

    Done wrong, pricing and billing can be a real bone of contention. But, done right it can become a major source of customer satisfaction. That’s why scheme operators are putting in the effort to establish clear and fair pricing structures, with residents fully aware and in the know.

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  • Posted on 12 November 2015

    Bang for the buck - How Community Heating Schemes Can Help You Meet Your Targets and Prove a Financial Return

    Community heating offers affordable, reliable heat for residents, but what about the scheme operators? Find out how community heating can help you meet carbon emission targets and prove a financial return.

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  • Posted on 10 November 2015

    Managing Debt Risk When Designing a Community Heating Scheme

    How partnering with customers and enabling the use of new technology can help mitigate debt risk when planning a community heating scheme.

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  • Community Heating Posted on 5 November 2015

    A Need For Community Heating Regulation [SlideShare]

    With a huge jump in the number of houses predicted to be connected to a heat source by 2030, there’s an urgency for community heating regulation.

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  • Community Heating Posted on 29 October 2015

    Tenant Objections to Community Heating

     

    Tenants should have numerous benefits from community heating schemes – but sometimes they need some gentle persuasion. We look at the top five concerns users have about heat and how to overcome them.

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  • Posted on 27 October 2015

    Healthy Return: Why Community Heating is Good for Resident Well-Being

    Millions of households are unable to keep their homes warm in the winter. We look at how this happens, the health problems caused, and how community heat improves tenant well-being.

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  • Posted on 15 October 2015

    Payment Plan: Issues When Metering and Billing Residents

    When your heat network is ready to run, you’ll need to start recouping your costs. This is where a properly planned and well-executed metering and billing system is worth every penny of investment.

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  • Posted on 7 October 2015

    Low Maintenance - design decisions for heat networks

    The pipes may be gleaming now but, when it is up and running, your heat network will be under stress. That’s why future maintenance should be a key consideration in the early planning stages.

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  • Posted on 30 September 2015

    Carbon Emissions Savings - Case for District & Community Heating

    Community heating can save residents up to 60% on their heating bills. The role it can play to achieving the toughest targets for saving carbon emissions is equally impressive.

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  • Metering and Billing Posted on 6 August 2015

    Update to Heat Network (Metering and Billing) Regulations Guide

     

    Changes to feasibility tools within metering regulations may have important implications for your business and our updates explain how.

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  • Posted on 13 August 2015

    Common Myths about Metering & Heating Schemes

     

    Discover the practical and legislative arguments for installing meters and pay as you go (PAYG) for users of district and communal heating.

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  • Posted on 8 June 2015

    Community Heating Project Checklist [SlideShare]

     

    Key advice to help you get your scheme up and running

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  • Posted on 20 May 2015

    Heat for a Cooler Planet: Environmental Benefits of Community Heating

    We explain how creating a community heat network for your development can reap environmental rewards as well boosting financial and fuel-efficiency.

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  • Posted on 12 May 2015

    Economic Benefits of Community Heating

    From detailed customer metering through to employment opportunities, the rapidly-growing community heating industry offers economic benefits to everyone

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  • Posted on 7 May 2015

    General Election Review - Community Heating Policy

    With voters going to the polls today, what housing policies are they voting for and how might this affect community heating over the next five years?

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  • Posted on 23 April 2015

    Turning Up The Heat - District Heat System Regulations

    A welcome extension before the “duty to notify” comes into force as part of the Heat Network (Metering and Billing) Regulations 2014. But heat suppliers, including Housing Associations and Developers, still need to gear up for the new responsibilities this month and a more regulated environment on the horizon.

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  • Community Heating Posted on 16 April 2015

    All Hands on Deck | Community Heating Schemes

    They’re good for the environment and good for the economy: see how community heating schemes can make a real difference and what you need to consider to put your system in place.

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  • Magazine Posted on 7 April 2015

    Why Community Heating Is Now a Hot Topic

    New legislation and big penalties looming for non-compliance? Growing concerns about energy prices, supply and security? Catch up on the latest developments before they catch up on you.

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  • Magazine Posted on 1 April 2015

    Interface | Quarterly Heating Systems eZine Spring 2015

     

    Welcome to the first edition of the Switch2 quarterly update, Interface.

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  • District Heating Posted on 19 March 2015

    Community Heating: UK vs. Europe

    When it comes to creating and managing community heating schemes, there are lessons Britain can learn from its EU partners.

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  • Community Heating Posted on 12 March 2015

    Why Community Heating? [Infographic]

    From better energy security to lower heating bills, find out why community heating is attracting so much attention in the press and in Government.

    Read more
  • Community Heating Posted on 5 March 2015

    Can Community Heating Improve UK Energy Security?

    We explore the role community heating systems play in the UK’s energy security now and in the future.

    Read more
  • Posted on 12 February 2015

    Community Heating: Who Pays?

     

    Who is responsible for the various charges amassed by district heating systems, and how are these costs divided up?

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  • Metering and Billing Posted on 17 February 2015

    Heat Network (Metering and Billing) Regulations 2014: 5 Steps to Compliance

    A five-point guide to ensuring compliance with UK energy efficiency legislation

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  • Community Heating Posted on 29 January 2015

    Community Heating - a Way Forward in the Fight Against Fuel Poverty?

    Community heating systems are leading the fight against one of the UK’s more avoidable social issues.

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  • District Heating Posted on 5 December 2014

    Pay as You Go Energy - Is It the Future for Community Heating?

    Find out how pay as you go meters can end the customer debt headache for big, small, new or established housing schemes.

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  • Community Heating Posted on 5 December 2014

    8 Reasons to Consider Community Heating

    Community heating can save you money - find out how with these eight important reasons

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  • Community Heating Schemes Posted on 15 January 2015

    2015: The Year of Community Heating?

    The number of completed community heating schemes in the UK might not be huge compared to on the continent, but are things about to change in 2015?

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  • Home Energy Posted on 7 January 2015

    UK Energy in 2014: the Year in Figures [Infographic]

    Home energy consumption has fallen, but UK households are still paying a great deal more for their energy. We round up the key energy statistics of 2014 and highlight the trends.

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  • Home Energy Posted on 15 December 2014

    12 Energy Saving Tips for Winter

    Christmas can be an expensive time of year, but you can cut costs this winter with the following energy saving tips.

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  • Community Heating Posted on 5 December 2014

    The Benefits of Community Heating [SlideShare]

    Find out how community heating can save money, cut pollution and ease fuel poverty.

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  • Community Heating Schemes Posted on 28 November 2014

    Top 6 Community Heating Schemes in the UK

    Mainland Europe is showing its prowess when it comes to community heating schemes - but who’s doing it right in the UK?

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  • The paradigm shift to green heat networks (Clone)

    Heating our homes and businesses causes almost a third of UK emissions, yet carbon reduction policy has traditionally centred on power supply. Excellent progress has been made in decarbonising the UK's power supply in recent years, with a huge shift to renewable energy sources. Now the focus is rightly moving to heat.

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